Marketplace orders are sent either by courier shipping arranged by the seller, or locally by Sailor Delivery — our in-app delivery service using verified, motorized drivers. Food orders are delivered by a Sailor driver or collected from the restaurant. The delivery method and fee are always shown before you pay.
Courier shipping (marketplace goods)
Sellers dispatch goods with a courier partner of their choice and provide a tracking number, which you can see on your Orders page. Nationwide delivery is typically 2–5 business days, with same-day delivery in Bloemfontein available from selected sellers.
Sailor Delivery (local, same-day)
- Delivered by an approved independent driver using a motorized vehicle. Bicycles are not used.
- The fee is calculated from your distance to the seller and the vehicle needed — motorbike, car, bakkie, van or truck — with a minimum fee per vehicle (roughly R30 for a motorbike up to R250 or more for a van). Bulky, oversized or furniture items require a bakkie, van or truck.
- The delivery fee is paid in the app at checkout. Drivers may never ask you for cash, and any request for payment outside the app should be reported to us.
- You receive a delivery PIN. Give it to the driver only once you have your order in hand — the delivery is only complete, and the driver only paid, when the correct PIN is entered.
- Surge, night and rain fees may apply at busy times, and are shown before payment. An Express option avoids shared stops on your trip.
- A driver may carry several marketplace orders in one trip (bulk collection), but food and furniture are never mixed.
Food delivery and pick-up
Each restaurant sets its own delivery radius, delivery fee, preparation time and offers. Orders outside the radius cannot be delivered — you can switch to pick-up where the restaurant offers it. Food is paid in the app before the restaurant starts preparing; there is no cash on delivery for food.
Delivery times
Delivery and arrival times are estimates, not guarantees. They can be affected by preparation times, traffic, weather, load-shedding, stock and venue access. Where a delivery cannot be completed, we will contact you and arrange a re-attempt or a refund.
Failed delivery and re-delivery
Please make sure your address, house or unit number and phone number are correct and that someone can receive the order. If you are unreachable or refuse the order, the seller or driver will attempt one re-delivery. A further re-delivery fee may apply, and the original delivery fee is not refunded where the delivery was attempted but not completed because the buyer was unavailable.
Delivery fees
Courier shipping fees are set by the seller. Sailor Delivery fees are set by the platform based on vehicle type and distance. All fees are displayed at checkout before payment. Delivery fees are separate from the item price and are not subject to the 10% seller commission.
Damage or loss in transit
Report damage, missing items or a delivery that never arrived within 48 hours by opening a dispute from your Orders page. See our Refund Policy for how refunds are handled, and our Sailor Delivery Terms for the driver rules.