Data Safety
This declaration describes the personal data Sailor collects, how it's used, and your rights — provided in line with POPIA and for the Google Play Store Data Safety form.
Data encryption
All data is transmitted over encrypted connections (HTTPS/TLS). Payment details are processed by Paystack, our PCI-compliant payment provider — Sailor never stores your card information. Verification documents are stored in access-controlled storage and reviewed only by authorised admins.
Data we collect
Messages & chat content
Messages you exchange with buyers or sellers within the app. Used to facilitate transactions and resolve disputes.
Location
Approximate location (from your address or map pin) used to show listings and businesses near you.
Email address
Used for account access, order receipts, and verification notifications.
Phone number
Collected for order delivery coordination and WhatsApp transactional alerts.
Order & payment history
Records of your purchases, sales, and Paystack payment references for accounting and dispute resolution.
ID & proof of address (sellers)
Sellers submit ID and proof of address for verification. Stored securely and reviewed by our admin team.
How we use your data
- To facilitate buying and selling between users on the marketplace.
- To process payments and hold funds in escrow until delivery is confirmed.
- To verify seller identity and prevent fraud and the sale of stolen or counterfeit goods.
- To send order updates, receipts, and transactional alerts (email and WhatsApp).
- To comply with South African law (POPIA, CPA, ECTA, FICA where applicable).
Your rights & data deletion
Under POPIA you have the right to access, correct, or request deletion of your personal data. You can request full data deletion at any time from your account settings or via our data deletion request page. Order and payment records are retained as required by South African tax and consumer-protection law.
Data sharing: We do not sell your personal data. We share data only with payment processors (Paystack) and where required by law. Messages between users are private and not shared with third parties.